Questions answered

Drive Aloha is a used vehicle lease program operated by Aloha Auto Depot LLC at 744 Ala Moana Blvd, Honolulu, HI 96813. Members choose a tier based on vehicle value, select a 12 or 24-month term, pay a down payment at signing, and make fixed monthly payments for the length of the lease. Drive Aloha retains ownership of the vehicle throughout the lease term.

Drive Aloha leases late-model used vehicles across four tiers. The program includes routine scheduled maintenance, registration, safety inspection, and telematics mileage tracking in the monthly payment - so the only variable cost you carry is fuel, insurance, and any mileage overages. There are no surprise maintenance bills during your lease.

It is a lease. Drive Aloha owns the vehicle throughout the lease term. At the end of your term you return the vehicle. Drive Aloha may offer you the opportunity to purchase the vehicle at that time, but there is no obligation to buy and no purchase price is agreed to at signing.

Silver: vehicles valued up to $18,000. Gold: vehicles valued up to $25,000. Platinum: vehicles valued up to $32,000. Ultra: vehicles valued up to $39,000. Each tier corresponds to the vehicle's acquisition value - a higher tier means access to a higher-quality, higher-value vehicle.

12-month lease: Silver - $1,000 down, $399/month. Gold - $1,750 down, $615/month. Platinum - $2,500 down, $845/month. Ultra - $3,250 down, $975/month. 24-month lease: Silver - $2,000 down, $375/month. Gold - $3,500 down, $475/month. Platinum - $5,000 down, $675/month. Ultra - $6,500 down, $875/month. All monthly payments include Hawaii General Excise Tax.

Your monthly payment covers vehicle access, all routine scheduled maintenance (oil changes, filter replacements, tire rotations, and manufacturer-recommended service intervals), Hawaii registration, Hawaii state safety inspection, the telematics OBD mileage tracking device, interior and exterior protection treatment applied at delivery, and Hawaii GET. You are responsible for fuel, your own automobile insurance, parking citations, traffic violations, and any mileage overages.

No. The down payment is non-refundable under all circumstances, including early termination, default, or voluntary return of the vehicle. It is fully earned by Drive Aloha at the time of signing.

Every lease includes 1,000 miles per month. On a 12-month lease your total allowance is 12,000 miles. On a 24-month lease your total allowance is 24,000 miles. Mileage is measured from odometer at delivery to odometer at return - it is not tracked month-by-month, so you can drive more in some months and less in others as long as your total at lease end does not exceed the allowance.

Excess mileage charges are calculated at lease end based on total miles driven above the allowance. Rates by tier: Silver $0.25/mile, Gold $0.22/mile, Platinum $0.20/mile, Ultra $0.18/mile. You will receive an automated alert when you reach 80% of your monthly allowance so you can monitor your pace.

A telematics OBD device is installed in your vehicle at delivery. It transmits live odometer data to the Drive Aloha platform. This data is the binding record for all mileage calculations - it eliminates any dispute about miles driven. You consent to this tracking as a condition of the lease, which is disclosed at signing.

A 12-month lease has a higher monthly payment but a lower total cost over the term. A 24-month lease has a lower monthly payment but higher total paid over the full term. Choose 12 months if you prefer lower overall cost and more flexibility to change vehicles at the end. Choose 24 months if a lower monthly payment is the priority.

The lease is a fixed-term contract. Early termination is not a standard right. If you need to end your lease early, contact Drive Aloha to discuss options. Any early termination agreed to by Drive Aloha will require payment of all remaining monthly payments, any applicable mileage and damage charges, and an early termination fee equal to two months' payment. The down payment is not refunded.

No. The vehicle and tier are fixed for the full lease term as stated in your Lease Agreement. If you would like a different vehicle, you would need to wait until your current lease ends and start a new lease at that time.

You return the vehicle to Drive Aloha on or before the last day of your lease term, in clean condition consistent with normal wear and tear, with at least the fuel level present at delivery. Drive Aloha will conduct a joint inspection with you at return. Any excess mileage or damage charges are calculated and billed at that time. Drive Aloha may offer you the opportunity to purchase the vehicle at market value - there is no obligation.

Yes. All lessees must carry comprehensive and collision insurance with a maximum $1,000 deductible on each, Hawaii statutory minimum liability coverage, and uninsured motorist coverage throughout the full lease term. Drive Aloha / Aloha Auto Depot LLC must be listed as additional insured and loss payee on your policy. Proof of insurance is required before the vehicle is delivered.

Allowing your insurance to lapse is a material breach of your lease agreement. Drive Aloha may pursue all available remedies immediately. Maintain active coverage at all times and update Drive Aloha whenever your policy renews or changes.

Yes. An optional dealer protection add-on is available at signing for an additional monthly fee. Ask your Drive Aloha advisor for details and pricing.

Clean condition consistent with normal wear and tear. Normal wear includes minor interior wear, light stone chips on painted surfaces, minor wheel scuffs, and tire wear within specifications. You are responsible for damage beyond that - dents, deep scratches, cracked glass, interior staining or burns, and mechanical damage from misuse. A written condition report is provided at delivery and serves as the baseline at return.

Failure to return the vehicle on your lease end date is a default. Drive Aloha may charge the monthly rate on a pro-rated daily basis for each day beyond the return date and may retrieve the vehicle without further notice.

Drive Aloha may offer you the opportunity to purchase your leased vehicle at or near lease end through a separate sales transaction at market value. This is not a contractual right and is not part of your lease agreement. No purchase price is agreed to at signing. If you are interested in purchasing, let your advisor know at least 30 days before your lease ends.

All routine scheduled maintenance is included: oil and filter changes, tire rotations, and manufacturer-recommended service intervals. You must bring the vehicle in when Drive Aloha notifies you that service is due. You may not authorize third-party repairs or service without Drive Aloha's prior written approval.

If the need for repair arises from normal use and falls within Drive Aloha's maintenance responsibility, Drive Aloha will cover it. If the repair arises from your negligence, misuse, accident, or unauthorized use, you are responsible for the cost.

By automatic credit or debit card on the first of each calendar month. Credit card payments are accepted with a 3% processing surcharge.

A $35 returned payment fee applies. Drive Aloha will notify you by email and text. You have 5 business days to cure the failed payment. If not cured within 10 business days, Drive Aloha may treat the account as in default, accelerate all remaining payments, and retrieve the vehicle.